As the Publican Awards ‘Responsible Retailer of the Year’ 2016 we pride ourselves on a responsible approach to drinks retailing and the welfare of our customers. As part of this, we have introduced a limit to the amount of alcohol that can be purchased online as an advanced sale, as well as continuing to monitor this at the point of service, with our team of hostesses and staff who have been trained in identifying safe and responsible alcohol intake.
Our websites tell stories of service and atmosphere, rather than a drink-dependent business, and our social media only promotes quality serves and responsibility.
Duty of Care
We have launched a number of initiatives of campaigns aimed at improving customer welfare. The introduction of female security teams was one such initiative and now forms part of the DNA of our customer service experience. Our ‘We Care’ strategy includes offering free phone charging, free handbag services and escorting customers to taxis – even paying for these where necessary. All staff receive detailed training during their induction which highlights our responsibility to customer welfare, and we work closely with the Street Pastors to ensure the wellbeing of our customers, even after they have left our venues.
We are active members of the Pubwatch scheme – having more venues than any other late night entertainment operator participating in Pubwatch or Purple Flag schemes – and have formally signed up to Drinkaware. Our venues work closely with their local communities, hosting special events, as well as with local authorities and police to ensure that we deliver the highest standards possible, promoting alcohol responsibly and encouraging positive behaviour.
Drinkaware is an independent charity working to reduce alcohol misuse and harm in the UK.
We work in conjunction with Drinkaware to help keep our customers informed and ensure they make better choices about drinking.
Find out more here- https://www.drinkaware.co.uk
The Deltic Group is determined to restore the reputation of clubs and bars in the UK and fly the flag for a new style of responsible retailing.
The Deltic Group partners with the ECHO Trust, which is dedicated to helping sick children and young adults in the UK. Donations are raised from specially organised fundraising events, under the ‘Give a Kid a Quid’ banner at our venues. Since its charity registration in 2003, the ECHO Trust has raised and donated in excess of £2 million, which has been awarded by our venues to their local charities.
Ethical Supply Chains
We only work with ethical suppliers who are committed to the same principles as us and we are committed to ensuring modern slavery and human trafficking play no part in our business.
Environment and Energy Management
We are committed to reducing our energy consumption and carbon emissions; we firmly believe that in reducing our green footprint, we are making our contribution towards improving energy security and curbing climate change.
The Deltic Group has historically been a heavy consumer of electricity, using 22 million kWh annually. We committed a year ago to establishing a more ethical and efficient working environment, starting with our simple “turn stuff off” campaign. All of our clubs/bars have a nominated energy manager, receiving regular specialist training and education in energy usage. As a direct result of this campaign, we have reduced our power consumption by 22%, which is a reduction in our carbon emissions of 1811 tonnes of Co2 gases.
We are proud to say that we have increased our recycling to 80% of all our waste. In real terms, this means we have diverted 24 tonnes a week from landfill to recycling.
In addition to educating our staff on energy conservation, we are adopting new, more efficient technologies. An example of this is the installation of motion sensors across all our washrooms, effectively mean we are only using water when our businesses are trading. The impact is 50% reduction in our water usage: the equivalent of 33 Olympic sized swimming pools.
This is a further annual reduction of 22 tonnes of carbon emissions.
Modern Slavery Act Statement
This statement is made pursuant to s.54 of the Modern Slavery Act 2015.
It sets out the steps that The Deltic Group Limited (Deltic) has undertaken – and is continuing to take – to try to prevent modern slavery or human trafficking from taking place within our business or supply chain.
We are committed to acting ethically and with integrity in all our business relationships and this includes taking steps to work towards the removal of slavery and human trafficking from our business and our supply chain. We are implementing effective systems and controls to try and make sure that modern slavery does not take place anywhere within our business. We are a UK based business and we are aware that modern slavery exists even in the UK, so we cannot be complacent when it comes to these issues.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
Deltic is the UK’s largest operator of late night bars and clubs, and operates over 55 premium venues across the country, trading under a number of concepts including PRYZM, Vinyl, Fiction, ATIK and Bar & Beyond. We employ over 2,500 staff throughout our organisation. Deltic’s business model is to create memorable experiences for its consumers by offering a range of high quality drinks, attentive and courteous staff and an entertainment led offering in our venues.
Significant risks in our business
We are aware that the following areas of our supply chain and business are those where there is a particularly high risk of modern slavery occurring:
- Temporary or agency staff: We make use of temporary staff at our head office. As these are not our employees, we are particularly vigilant in checking for signs of slavery.
- Operational and marketing consumables: These items are often manufactured in the Far East and in areas of Europe where slavery has been identified in the past.
- Food and drink suppliers: The total supply chain has a far reach covering a large number of countries including those which have been identified as high risk.
- Uniform suppliers: Clothing is produced both in the United Kingdom and in the Far East.
Viewing our supply chain as a whole, the key suppliers that we consider represent a high risk of modern slavery and/or human trafficking are found in the Far East, Russia, Brazil, South America, North America, Spain, France, Portugal, Australia and the UK.
We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:
- Anti-slavery policy: This policy sets out our expectations of all employees and any others who work in our business in relation to slavery and human trafficking issues, including providing guidance on recognising modern slavery, and how employees should raise any concerns they have. This policy can be found here: Anti-slavery policy
- Whistleblowing policy: This sets out the whistle blowing policy, so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals. This policy can be found here: Whistleblowing policy
- Supplier Code of Conduct: This code sets out the minimum standard we expect all our suppliers to take to work towards eradicating slavery and human trafficking in their business and supply chain. More details on the Supplier Code of Conduct are below. This policy can be found here Supplier code of conduct
Our supply chain is varied, but our key tier 1 suppliers are those from whom we purchase our alcoholic and non-alcoholic beverages, food, audio-visual equipment, and consumables. Our supply chain is based globally and our suppliers themselves source globally.
Deltic operates a supplier policy and maintains a preferred supplier list, and we conduct due diligence on all suppliers before allowing them to become a preferred supplier. This standard due diligence does not currently include questions specifically relating to modern slavery, however this is something we will look to rectify in the near future.
Our Supplier Code of Conduct forms part of our contract with our suppliers and they are required to confirm that no part of their business operations contradicts this policy. Suppliers are also required to obtain confirmation from their own suppliers and sub-contractors that they comply with the Supplier Code of Conduct as well.
The Supplier Code of Conduct requires suppliers to confirm the following relating to their business and supply chain:
- wages paid to workers are fair;
- working hours and annual leave comply with national laws and industry standards;
- no child labour is used;
- no forced, bonded, compulsory labour or servitude, or any form of human trafficking is practiced;
- abuse of workers is not tolerated;
- a secure, safe and healthy working environment is provided;
- freedom of association and collective bargaining is respected; and
- local laws relating to discrimination are complied with.
Looking forward to next year, there are several areas that we are aware we need to focus on. Having recognised the high risk areas within our supply chain, we will investigate steps that we can take to best work with suppliers in these areas to work against slavery and human trafficking.
To engage with our supply chain more generally, we will also look into updating our standard supplier contracts to include provisions relating to modern slavery.
We have started making enquiries into obtaining training courses that can be rolled out to our human resources, procurement and managerial staff. The goal of this training will be to inform key staff of the issues to be aware of surrounding modern slavery, and what to do if they suspect it is taking place within our business and supply chain.
ECHO is the charity of The Deltic Group dedicated to helping sick children and young adults.
ECHO, which stands for, Entertainment Organised for Children’s Health, gives people like you the chance to make an immediate and dramatic difference to the lives of thousands of children across the country.
Making waves across the medical profession, the Echo Trust ensures the availability of cash for children’s charities which has never before been possible.
ECHO is unique in that it delivers money where it is most wanted. ECHO provides grants to childrens’ charities across the UK to provide essential medical equipment or similar.
Its credibility as an official registered charity by the Charity Commission for England and Wales (number 1096255) has given it the support it needs to maintain longevity.
Since its charity registration in 2003, the Echo Trust has raised and donated in excess of £2 million. Donations are raised from specially organised fundraising events, under the ‘Give a Kid a Quid’ banner, at nightclubs owned and operated by The Deltic Group Limited, who have outlets across the UK.
Over the years the Echo Trust has enjoyed the support of many celebrities who have all leant their names to the ‘Give a Kid a Quid’ fundraising campaign. The Echo Trust would like to thank, DJ Charlie Sloth, Jamie Oliver, Ant and Dec, Sara Cox, Gordon Ramsay, Nell McAndrew, Daniel Bedingfield, Ricky Whittle and Kyran Bracken, who have all supported different fundraising drives.
With your support we can ensure ECHO thrives and brings hope into the lives of children across the country.