Hull nightclub ATIK has developed its successful safety initiative, We Care, to improve its customer service and help clubbers keep safe on a night out in the city.
The Dagger Lane venue has introduced new airport style security arches for added safety and has introduced professionally trained and qualified medics who are on hand every weekend to provide first aid and medical advice.
The initiative by The Deltic Group, which operates ATIK, also includes free bottled water for guests as they leave the venue, as well as free phone charging stations in the cloakrooms, and increasing the number of door supervisors for busy periods.
ATIK’s general manager Tom Bowden said: “Safety is at the forefront of everything we do, which is why we’ve developed our ‘We Care’ initiative further. Creating a great night out for our customers is paramount and we hope to our customers and give them all they need for all a fun and safe night.
“We’ve made some important improvements to ATIK to upgrade the security of the venue, so we can focus on delivering a great customer experience. This is a really positive step forward for us.”
The venue introduced female Customer Care Ambassadors when the initiative launched earlier this year. Dressed in red, the ambassadors will be available on all nights to help with any query, question or issue customers may have.
Other We Care pledges included a taxi escort service for vulnerable individuals, free handbag cloakroom service and access to a landline (free of charge) for those who lose their phone.
Staff have been trained to look out for vulnerable customers, offer support and question anyone leaving the venue alone.
ATIK is part of The Deltic Group, the UK’s largest operator for late night bars and clubs, with 57 venues nationwide and 3,000 employees.
Issued by Limegreen Communications on behalf of The Deltic Group
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