ATIK nightclub launches customer initiative

Hull nightclub ATIK has launched a safety initiative, We Care, to help clubbers keep safe on a night out in the city.

The Dagger Lane venue has introduced female Customer Care Ambassadors.  Dressed in red, the ambassadors will be available on all nights to help with any query, question or issue customers may have. 

Communication is key and the club has installed free phone charging stations in the cloakrooms, as well as employing a new door supervisor company and increasing the number of door supervisors for busy periods.

The club is also trialling digital identity app Yoti to offer customers a safer way to prove their age on a night out. Yoti is a free app that helps to verify someone’s age quickly and easily by automatically linking to a digitally uploaded UK driving licence or passport.

ATIK’s general manager Tom Bowden said: “Creating a great night out for our customers is our main priority and safety is at the forefront of this. Our ‘We Care’ initiative is designed to give customers all the tools they need for a fun but safe night out.

“We’re really excited to be the first club in the area to trial the digital identity app Yoti. We hope that it will not only make checking ID quicker and therefore reduce queue times for our customers but also provide security against fraud.”

ATIK Hull opened in September last year and has welcomed thousands of happy customers through the doors, attracting guests from different parts of city and beyond. 

Other We Care pledges include a taxi escort service for vulnerable individuals, free handbag cloakroom service and access to a landline (free of charge) for those who lose their phone.

Staff have been trained to look out for vulnerable customers, offer support and question anyone leaving the venue alone.  And all of this is supported by posters and flyers within the nightclub, reminding customers to stay safe.

ATIK is part of The Deltic Group, the UK’s largest operator for late night bars and clubs, with 57 venues nationwide and 3,000 employees.

 

ENDS

Issued by Limegreen Communications on behalf of The Deltic Group

For further information please contact Jo Mathers on 07799 662389 / jo@limegreencommunications.com or Ruth Roache on 07779 092536/ ruth@limegreencommunications.com