Terms and conditions
If you are customer please click here for our booking terms.
Admissions, search and exclusions policy
As part of our commitment to customer safety we operate an admissions policy at all Deltic venues. You will be asked to provide ID which can be in the form of a UK photocard drivers licence, passport or card bearing PASS hologram. Management reserves the right to refuse entry to customers without valid ID. If you are lucky enough to look younger than 18, be prepared to prove your age when asked inside the venue and please do not be offended. Note that some Deltic venues operate a “Challenge 21” policy. In line with local authority guidance, we will confiscate any false IDs and hand them over to the police. For those venues with ID scanners, copies of your ID will be stored at the venue and may be shared with other local operators. Further details on our use of scanners and the information that they collect are set out in our ID scanner policy
We run a 100% search policy which is conducted using metal detectors and/or body searches. We ask that customers cooperate with staff at the venue as searches are a condition for entry. Note that Deltic operates a zero tolerance policy on drugs and weapons and anyone suspected of taking or dealing in drugs or of carrying weapons will be searched and may be ejected from the venue. The police may also be called.
From time to time it may be necessary for us to exclude customers from our venues. In doing so we will seek to act fairly and will inform customers of the ban where it is practical to do so. If you have been banned from a venue and wish us to review that decision, you should contact the General Manager of the venue or the Deltic customer services team at firstname.lastname@example.org.
CCTV and bodycam policy
Deltic operates CCTV and uses body-worn cameras at all its venues for the protection of our customers and staff and to record incidents where the authorities may become involved. We are committed to promoting health and safety at our clubs and bars and reducing crime and disorder and the use of cameras is a key part of that commitment. Recordings are processed in accordance with relevant data protection laws and deleted when no longer needed. Access is strictly limited to those people (including Deltic staff and the police) who have lawful reason to ask for access. If you would like further information about the use of camera equipment or have any other concerns you can contact the General Manager of the venue or the customer services team.
We are committed to conducting lawfully and ethically and to eliminating modern slavery from our supply chain. In turn, we expect our suppliers to implement effective processes to reduce the risk of all forms of enforced labour. For further information what Deltic is doing to achieve these goals refer to our Modern Slavery Statement